Refunds and returns of goods

To make a return of goods:

1-All original labels and packaging must still be on the items.

2-You must contact us Via email: TroisPetitslou@hotmail.com, tell us your order number, the date of your purchase and your name.

3-You must send the items to us at the address we will provide to you within 30 days of the date of purchase.

refunds will be made the same way you issued the payment. (Credit card, Paypal etc). We reserve the right to refuse any item that we deem damaged or in poor condition. The total amount of your purchase including taxes will be refunded to you with the exception of delivery costs. Delivery for returns of goods is not supported by our company. We suggest that our customers provide us with a tracking number with any return mail in order to properly track the shipment. We are not responsible for lost / not received packages for shipments without tracking number. Exchanges are only applicable for an identical product [for example: different size, Other color]
Items purchased on sale are refundable
🛑Items for final sale or pre-order are non-refundable or exchangeable.

please note that for hygienic reasons toys and teething clips and pacifiers are not exchangeable or refundable, except for a defective product.

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